Welcome To
Empathy Care Services
At Empathy Care we have over 30 years of wealth of care experience and are committed to ensuring that our clients can continue to live at home independently and participate in their community for as long as possible. We understand people’s needs differ; we are committed to providing a service that is bespoke to your specific needs.
We are
Date report published: 22 December 2022
Overall Rating: Good
WHAT WE OFFER
- Personal Care
- Shopping
- Sitting Service
- Prepare And Serve Meals
- Overnight Stays
- Laundry
- Companionship
- Running Errands
- Accompaniment To Appointments
- Light Housework
- Support In & Out Of Bed
- From as little as 30 minutes a day to 24 hour live-in-care
Our mission
The aims of Empathy Care are to provide a service of a high standard of care and to promote independent living within your own home/environment whilst enabling you to pursue as full and interesting a life as possible.
- Empathy Care was established to make a positive difference by providing a high quality, safe and efficient service through the provision of high quality and well-trained care workers within home care environments.
- Person-Centered care forms the core of the service we provide here at Empathy and our staff are committed and trained to meeting our aims and objectives:
- To deliver a service of the highest quality that will improve and sustain the service user’s overall quality of life.
- To ensure that the service is delivered flexibly, attentively, and in a non-discriminatory fashion while respecting each service users right to independence, privacy, dignity, fulfillment, and the right to make informed choices and take risks.
- To ensure that each service users’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality, and sexual orientation, political, affiliation, marital status, parenthood, and disabilities or impairments.
- To match the nominated Care Worker as closely as possible with the service user and respecting the need to change the Care Worker in the event of subsequent non-compatibility.
- To undertake quality assessments of needs and to exercise quality care management.
- To carry out health and safety risk assessments around all customer care.
- To ensure care packages comply with timescales and are deliverable
Our Values
Excellence
We find delight in our customers, staff and stakeholders satisfaction. We aim to be the best in the sector particularly in the quality of services we provide and our standard of performance.
Empathy
We understand what others are going through and are here to provide care and support .Being there and demonstrating a concern for people, aiming to deliver the best, making a real difference and delivering intended outcomes effectively.
Inclusiveness
We take personal responsibility for our actions; admit when we get it wrong and put things right; we keep promises and commitments.
Accountability
We respect people, value diversity and are committed to equality.